Watsons is a top health and beauty retailer in Asia and Europe. They provide personalized advice on health, beauty, and personal care. In October 2022, Watsons launched the eDR Chinese Medicine Service to support customers during the COVID pandemic.
The project aims to provide a brand new online Watsons Chinese Medical Service that helps patients to take care of their health with a seamless and supportive healthcare experience.
Focus Group
I conducted a focus group with 8 participants who are either caregivers or have experience using Chinese medicine services.
Stakeholder Interview
I conducted an interview with our Watsons Chinese Medicine Practitioner. Also, for the 3rd party system design, we conducted an on-site study with the service provider.
Chinese Medicine Practitioner & Service Provider
Benchmarks
Researching on the service flow of other competitors.
Flow
Feature Design